Returns, Exchanges and Complaints
Returns, Exchanges and Complaints
Returns and Exchanges
Products have a full 14-day right of return and exchange. Returned products must be unused, unmodified, undamaged and in their original packaging.
Logistics costs: If the product is undamaged and matches the order, standard Matkahuolto return and exchange logistics costs will be charged.
Refunds: Refunds are generally processed within 14–30 days of receiving the returned item, depending on the payment method.
Warranties and Complaints
The seller is responsible for statutory liability for defects under consumer protection legislation. A warranty is a product-specific additional benefit and does not limit the customer's statutory rights.
Warranty: Determined on a product-by-product basis. Return and exchange delivery costs do not need to be paid in warranty cases.
Delivery errors and transport damage: Please notify our customer service as soon as possible of missing, incorrect or transit-damaged products, and no later than 7 days after receiving the shipment.
Product defects and warranty matters: If a product develops a defect or other fault during use, please contact us as the seller as soon as possible after discovering the issue, even if you also contact the importer or manufacturer directly. This helps us ensure that the matter is handled as smoothly as possible.
Returning a Product
Returns and exchanges sent by post must be delivered to Jyväskylä. If you have visited an Aawee store, you may also bring the returned or exchanged product to our store.
Important information for Matkahuolto returns:
- Returns sent by post must be delivered to Jyväskylä
- Write the following text exactly on the parcel: Return: 9552810
- Take the return to a Matkahuolto service point
- Do not take the return to a parcel locker, as returns made with a return number cannot be processed through parcel lockers
Please include the following with the shipment:
- Customer's name and order number
- Reason for the return
- Your preference: exchange for an equivalent product or refund
- Bank account number for the refund
Write the following on the parcel:
Return: 9552810
⚠️ RETURNING LICENCE-REQUIRED PRODUCTS:
Licence-required products, such as firearms or ammunition, may also be returned to an Aawee store. Always contact customer service before returning these products.
The standard return number must not be used for licence-required products. Transport for licence-required products must always be arranged separately. Customer service will provide the required shipping instructions.
Special Terms
Used products: Sold in the condition they are in at the time of sale. A used product may not have the same features or condition as a corresponding new product.
Order cancellation: The customer may cancel an order if delivery is unreasonably delayed. Aawee Oy reserves the right to cancel an order due to incorrect information or inventory balances.
Force majeure: Aawee Oy is not liable for delays caused by circumstances beyond its reasonable control, such as war, natural disasters, import or export restrictions, or decisions by public authorities.